Shipping Policy

Thank you for shopping at Racext. We are pleased to offer free shipping on all orders.

Order Processing

Please allow 0-3 business days for us to process your order. Once your order has been processed, you will receive a confirmation email with tracking information.

Estimates Delivery Time 

Handling Time: 0-3 Days ( Mon – Fri )

Transit Time: 3 -6 Days ( Mon – Fri )

Order Cut-off Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam)

Shipping cost

Shipping charge is free.

We use the following shipping couriers:

– PostNL

– Dhl

– UPS

– DPD

– Cainiao

Order Tracking

Once your order has been shipped, you will receive an email with your tracking information, enter your order number, and email to check the status of your order.

Lost or Stolen Packages

In the rare event that your package is lost or stolen after being marked as delivered, please contact the courier directly to file a claim. We will assist you in this process to the best of our ability.

Incorrect Shipping Information

If a package is returned to us due to incorrect shipping information provided by the customer, the customer will be responsible for any cost related to the re-shipping of the order.

Disclaimer

We work closely with our carriers to ensure the best possible service and delivery times, however, some delays may occur which are outside our control.

Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at

Phone: +971 58 859 1706

E-mail: info@racext.com

Address: Creative Tower – Hamad Bin Abdulla Road – Office 4201 – Fujairah – U.A.E.