Premise

These General Conditions of Sale exclusively regulate the contractual relations between the customers of the site (hereinafter referred to as “Customers”) and the intermediary. These General Conditions are the only ones that can be applied and replace all other conditions, except for express and written preliminary exceptions. the site may be obliged to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the site. Each purchase on the site or via chat is subject to the General Conditions of Sale applicable on the date of the order. Our company is confident that, once the order has been validated, the Customers have read and accepted without reservation the General Conditions of Sale. Customers undertake to comply with the General Conditions and the Terms of Use detailed on the same.

Before sending any product to us for return, please read and follow the instructions below. For more information or questions, do not hesitate to get in touch with our customer service. Please make sure you understand and comply with our return rules and policies before physically sending the product.

This website and / or site is operated by Racext.com. Throughout the site, the terms “we”, “us” and “our” refer to Racext.com AND offers this website, including all information, tools and services available from this site to the user, provided that you agree to all terms, conditions, policies and notices set forth herein.

By accessing or using the Site, you acknowledge that you have read, understood and accepted, without limitation or qualification, to be bound by these Terms and Conditions.

You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The products and services available on the Site and any samples we may provide to you are for your personal use only. You may not sell or resell any of the products or services, or samples you purchase or receive from us.

We try to be as accurate as possible when describing our products on the Site; however, we do not warrant that any product descriptions, colors, information or other content available on the site are accurate, complete, reliable, current or error-free.

Allergies occur when using products of any nature. Be sure to test the product before use for a minimum of 8 hours. We are not responsible for allergies that may be caused by the use of the product.

Please read these Terms of Service carefully. If you do not agree to all the terms and conditions of this agreement, please do not access the website or use any services.

Any new features or tools added to the current store will also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website.

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Minors / minors under the age of 18 must not register as users of the site and must not transact or use the site.

 

You may not use our products for any illegal or unauthorized purpose or, in using the Service, violate any law in your jurisdiction (including, without limitation, copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A violation or violation of any of the Terms will result in the immediate termination of your Services.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted when being transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without express written permission from our .

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

CHANGES TO THE SITE

We reserve the right to modify or discontinue the contents of this site or the site itself without notice at any time. We will not be liable to you or to any third party for any modification, price change, suspension or interruption of the Service. In cases where inaccuracies relate to product descriptions, prices, shipping costs and product availability, we reserve the right to cancel orders (even after placing the order).

PRODUCTS AND SERVICES

Some products or services may only be available online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We do our best to ensure that the information made available on our site is the most accurate and complete, including the colors and images of our products that appear in the shop. However, as all pieces are handcrafted, slight imperfections and variations in color or size may occur. If you are not satisfied with your purchase, please consult our return policy.

We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We do not trade in or provide any services to OFAC and sanctioned countries. We can exercise this right on a case-by-case basis.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

There may be times when you may need to change or cancel your order. If so, we will try to notify you by contacting the email and / or billing address / phone number provided when placing your order. We reserve the right to limit or prohibit orders which, in our sole judgment, appear to have been placed by resellers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store, while maintaining the confidentiality of your account. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Returns Policy.

Receipt of the goods
The customer is required to check the integrity of the package (also in the closing tapes), the weight of the package and the contents of the package.
In the event of non-compliance or apparent damage, the customer must refuse delivery and contact immediately, and in any case within 7 days following the delivery date, with the Customer Service of our company, reporting the incident. In the event that the courier refuses to wait for the package to be checked (in its own right), it is necessary to accept the package “subject to control of the goods”, adding to the signature on the transport document the words “broken package and / or I accept with reservation for … “, with the relative reason (eg I accept with reservation for open package, … for crushed package, … for punctured package, etc.). The customer is obliged to follow this procedure IN ANY CASE, even if the courier claims not to foresee this possibility or the package appears without any kind of visible damage!

If the delivery man refuses to be signed with reservation and the package is visibly tampered with, broken or wet, do not accept it.

All products shipped by our suppliers or by us are perfectly packaged and checked before each individual shipment. Any products that show signs of wear or scratches after delivery will not be refunded or replaced.

Cancellation of the order paid in advance and not shipped
The cancellation of an order must be communicated to our company by sending a message to Customer Service. The cancellation of the order is not accepted after 2 hours from the payment.

in case of cash on delivery, the customer will be required to reimburse the shipping costs for the return of the product and packaging plus any charges where the law allows it.

The method of returning the money will be via PayPal or through the payment method used no later than 30 working days from the cancellation of the order. if the payment has been made by cash on delivery, a bank transfer will be made

Return of goods due to incorrect supply
In case of incorrect supply, the Customer must immediately notify our company by sending a message to Customer Service within and no later than 12 hours from receipt of the product. If the communication is received after the indicated deadlines, our company may refuse the return of the goods. In the email you must indicate:

Product name
Order number

After having received the communication of incorrect supply, our company will arrange for the return of the product at its own expense. Subsequently, our company will send the new product conforming to the description during the purchase phase within and no later than 30 days as per law and as per your. general acceptance.

 

Right of withdrawal

What is the right of withdrawal?

This right can only be exercised by the customer-consumer, or the natural person who buys the goods for purposes not related to his professional activity

To exercise this right, the customer must send a communication to our company. The right of withdrawal does not apply to sealed products opened by the consumer.

Please Note:
– The right of withdrawal cannot be exercised if the seal is open or if the products are used.
– The withdrawal cannot be exercised in case of lack of the original packaging or other elements supplied with the product.
– It is not possible to exercise the withdrawal only on part of the purchased product.
In case of withdrawal, the customer is required to pay the shipping costs of the goods to be returned to our company, in the case of free shipping costs (given by us for the purchase) the reimbursement of the same as a precaution amounts to 29, 99 € unless assessed on a case-by-case basis, it is the customer’s responsibility to send the package to our company at his own expense

How to exercise the right of withdrawal
Within 14 working days from the date of delivery of the goods, the consumer must send a communication by e-mail to: info@racext.com

the customer service will provide to indicate the address to which to send the goods by requesting 4 photos of the product and the packaging before shipping

Packages delayed in delivery, lost or tampered with
In the event that a package is not delivered within the scheduled timeframe, we suggest that the customer contact us by e-mail at info@racext.com.

 

A check will be made on the status of the shipment to understand if it was a simple delay or some other problem (eg: incorrect address, absent recipient, etc.).

1 – Delivery delay, non-delivery due to absent recipient, non-delivery due to incorrect or incomplete address, failure to complete the service.

2 – If the verification of the shipment proves to be a simple delay, or the inability to deliver due to absent recipient, the customer will be notified, to reassure him, since the delivery will most likely be made the next working day.

3 – In the event that it was impossible to deliver due to absent recipient, the customer must do everything possible to allow the courier to be able to deliver the next day.

To minimize this kind of problem, we suggest our customers to indicate delivery addresses complete with house number and with the indication of the recipient’s name in a sign or in the intercom button.

In fact, it happens that the courier, not finding the indication of the destination name on the intercom or in any sign, indicates the impossibility of being able to deliver, due to incorrect or incomplete address.

4 – If the non-delivery of a package, and the consequent return to the sender, were due to the communication of an incorrect or incomplete delivery address, by the customer, it will be necessary to make a second shipment.

In this case the cost of the second shipment will be borne by the customer.

5 – If the failure to deliver a package, and the consequent return to the sender, were due to default by the courier, a replacement shipment can be carried out.

If the cost of the first shipment had been entirely or partially borne by us, the cost of the replacement shipment will also be borne by us, reserving the right to request a refund from the courier.

6 – Lost parcels, in the event that a parcel is not delivered within 10 days from the day of shipment, and by checking the tracking no trace can be found, or the tracking should be stopped several days before the verification, without any other update , you will most likely find yourself in the unfortunate case of a lost package.

Once the necessary checks have been made with the courier, if no trace of the package is found, we will proceed with a replacement shipment, in order to guarantee the receipt of the ordered goods to the customer.

The customer will then be asked, after receiving the first package, to accept any second package, promptly informing us of the receipt of the same in order to quickly schedule the collection at home.

What to do if the goods or related accessories we have purchased online arrive damaged or tampered with?

The customer is obliged to accept with reserve any product regardless of the integrity of the external packaging. The customer is obliged to notify the incident immediately and in any case within 12 hours of receiving the package by writing to info@racext.com. Otherwise our company will not be held responsible and will not refund.

our company only supplies the product, rely on an expert workshop for its assembly and choice, we do not assume any responsibility for errors in the choice or programming of the devices

our company is not responsible for any damage, defects or problems that the products could cause on the cars in the face of malfunctions or incorrect use, the sole proprietorship refers all responsibility to the manufacturer of the product, placing itself only as a dealer.

 

* days are always intended as working days

The brands mentioned on this site are the exclusive property of the car manufacturers and are used here exclusively to facilitate the search for vehicles for our customers.

Jurisdiction
For all disputes that may arise in relation to the interpretation, execution and validity of this Agreement, the Court of jurisdiction of the seller will have exclusive jurisdiction.

The photos of the products on the site are purely illustrative.

ORDER AND PAYMENT TERMS

We accept online payments using PayPal / Visa and MasterCard Credit / Debit Cards, Cash on Delivery and Wire Transfers.

The cardholder must keep a copy of the transaction records and policies and rules

Orders and Prices

The prices indicated on the site are indicative and may be subject to change without notice.

Our Company, at its sole discretion and without communicating the reasons, refuse an order and then proceed to cancel it without being held responsible for additional costs, penalties, interest, compensation for damages, etc.

The order can be canceled in cases of unavailability of products, incomplete data, unusual order (fraud), internal company problems, defective product, non-payment or price error.

We reserve the right to change or modify prices at any time. The prices and / or promotions available on the website may differ from the prices available in various local pop-ups or vice versa.

If you reside in a country other than the United Arab Emirates you may incur customs duties and / or taxes when purchasing products. We are not responsible for these charges. It is the recipient’s responsibility to ensure that our products comply with your state’s import regulations.

Product prices are indicated on the Site and shipping costs are net of any applicable import taxes or duties.

our site applies the highest security standards to its online store, using https pages (secure and secret). We recognize the importance of security in the management of the information you transmit to us via the internet and access to all information relating to users is limited.
Finally, the servers on which personal and identifiable information are stored are kept in a secure environment.

 

THIRD PARTY LINKS

This website may include or direct you to third party materials that are not affiliated with us. We are not responsible or liable for any third party materials or websites or damages or damages related to transactions made in connection with third party websites. Please review carefully the policies and practices of their third parties before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

USER COMMENTS, FEEDBACK AND OTHER CONTRIBUTIONS

If, at our request, you send certain specific mailings (for example, registration to a competition) or without our request, you send creative ideas, suggestions, proposals, projects or other material, online, by e-mail, post or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, modify, copy, publish, distribute, translate and otherwise use by any means any comments you submit to us. We are not and will not be obligated (1) to keep comments in confidence; (2) pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to monitor, edit or remove content that we determine in our sole discretion is illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or infringes any party’s intellectual property or these Terms. of service .

You agree that your comments will not infringe any third party right, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise illegal, offensive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or any third party as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and take no responsibility for any comments posted by you or any third party.

PERSONAL INFORMATION

Your submission of personal information via the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or involuntary omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order). .

We undertake no obligation to update, modify or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or update date applied in the Service or on any related website should be considered to indicate that all information in the Service or on any related website has been changed or updated.

PROHIBITED USES

In addition to the other prohibitions set forth in the Terms of Service, you may not use the site or its content: (a) for any unlawful purpose; (b) solicit others to commit or participate in unlawful acts; (c) violate any international, federal, provincial or state regulation, rule, law or ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, denigrate, intimidate or discriminate on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other website or the Internet; (h) to collect or track the personal information of others; (i) for spam, phishing, pharm, pretext, spider, crawl or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

In no event (our directors, officers, employees, affiliates, agents, interns, suppliers) will be liable for any direct, indirect or consequential damages of any kind suffered as a result of the use of the site, of any content or products made available. through the site (even if advised of their possibility).

INDEMNITY

You agree to indemnify, defend and hold harmless our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or request, including reasonable attorney’s fees, paid by third parties due to or resulting from your violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of third parties.

SEVERABILITY

In the event that any provision of these Terms of Service is found to be illegal, void or unenforceable, such provision will still apply to the fullest extent permitted by applicable law and the unenforceable part will be deemed separate from these Terms of Service, such determination shall not affect the validity and applicability of any other residual provision.

RESOLUTION

 

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due until the date of termination included; and / or consequently may deny you access to our Services (or part of them).

ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or prior agreements, communications and proposals. contemporary, oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service should not be construed against the drafting party.

GOVERNING LAW

The United Arab Emirates is our country of domicile. These Terms of Service and any separate agreements under which we provide the Services products to you will be governed by and construed in accordance with the laws of the United Arab Emirates.

CHANGES TO THE TERMS OF SERVICE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for any changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT US

Questions about the Terms of Service should be sent to info@racext.com

Your use of this website and any purchase by you of any product from this site is governed by the law of the United Arab Emirates and you hereby submit to the exclusive jurisdiction of the United Arab Emirates. law courts. Please check back frequently to see any updates or changes to our Privacy Policy.

For European users
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr

ABOUT US

ADDRESS: Creative Tower – Hamad Bin Abdulla Road – Office 4201 – Fujairah – U.A.E.

E-mail : info@Racext.com

Contact form : Get in touch

Phone :  +971 058 859 1706

Company name : Digitanow International group FZe

Company Number : AE18048 2020

Tax registration number: AE18048 2020

Customer service : Monday to Friday from 9 a.m. to 8 p.m.