Return Policy

This return policy is valid for all countries.

Customers have the right to return merchandise within 14 days from the date of receipt. For chip tuning purchases, the return period is extended to 30 days.

Products must be returned in saleable condition. Products damaged with liquids inside or exhaust gases cannot be returned. Used merchandise cannot be returned unless expressly indicated by the seller.

Once we receive and inspect the merchandise, the refund will be processed using the payment method used by the customer within 5 business days from the date of receipt. This time allows us to inspect the merchandise and restock it.

How to Request a Return:

1. Send a request by email to info@racext.com.
2. Select “Return” as the subject and provide a reason for the return.
3. You will immediately receive a response with instructions for making the return.
4. Follow the instructions to create your return label.
5. Send us the order by courier.

For further information, you can contact us via email. Our office will respond within 24 hours, providing the return instructions and the address to which the merchandise should be sent. When possible, we will indicate the warehouse closest to the customer’s address.

lost or damaged

If your package is unfortunately lost or damaged, please contact us immediately at info@racext.com. We will find the best solution for you.

I accept returns How can customers return your products?

Customer remorse

Refund:

Once we receive your returned item, we will notify you via email and we will issue a refund to the original payment method used for purchase. Please note that your refund may take up to 5-7 business days to be processed and reflected in your account, depending on your payment method and bank.